We have a shipping error rate of less than .5%, and we sincerely apologize for our mistake. Please send us an email and we will gladly assist you with shipping any items to you that are missing from your order. Please note that if the item missing is a custom-engraved item, it is still being worked on and will ship as soon as it is ready (most custom engraved items take 2-3 weeks before they ship as they are 100% handmade to order).
Still need help? Send us an email: concierge@jacobbromwell.com