We sincerely apologize for the inconvenience. We send an email to our customers once items ship and include a tracking number in the email, and also send an email after we receive confirmation that your package has been delivered. If the shipping carrier states your package has been delivered and you still do not have it, we ask that you check with your neighbors to see if they are holding it for you or accidentally received it. If you still cannot locate your package, please send us an email and we will gladly assist you.
Still need help? Send us an email: concierge@jacobbromwell.com