I tried to place an order on your website but my credit card did not go through. Why do I see a charge on my card statement?

Your credit card did not actually get charged yet. Any charges you see should be listed in the “pending” section of your bill and will drop off within 24-48 hours. Please note that in order for a charge to successfully process on our website, the billing address you enter must be a 100% match with the billing address kept on file with your card. We do this to protect our customers against fraudulent purchases.

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